Sandeep Kumar

India **********

Updated on : 27-Sep-2023

Resume Headline

Sr. Engineer Technical Support at Raj Barcode Systems Pvt Ltd


Prefered Job Type : : Full-Time, Remote

Employement Details

Technical Support Engineer

QodeNext India Private Limited
Jun 2013 - Jul 2022

· Full-time

  Providing Technical Support to all customers. Answer questions and perform trouble shooting with customers over the telephone taking the client system using remote desktop, team viewer, Ammy Admin etc.
 Provided first and second level support of company’s products for clients in north region, conducting customer training, troubleshooting, upgrades, new installs, and handling all customer service and technical issues for clients.
 Investigating and evaluating customer complaints.
 Responding to issues such as service inquiries.
 Handling Customer escalations or relationship issues
 Timely PM calls for all customers.
 Achieving Service Revenue Targets-AMC Revenue and Up-gradation & Spares parts sales revenue
 Timely collection of payments from customers
 Update knowledge for Relevant products 

Senior Engineer

Raj Barcode Systems Pvt Ltd
Aug 2022 - Present

· Full-time

 • Take handover of the project from project sales team
• Provide L1 and L2 Support online and onsite both
• Take help from development team if it is not addressable
• Software and Hardware Installation
• Training to the end user
• Streamline projects
• Free Development team from support
• Installation Report signoff from client
• Spares Quotation
• Repairing Quotations
• Preventive maintenance schedule for our project sites.
• Demonstrations of H/W to client side.
• Onsite support if Onsite Engineer is on leave.
• Giving new leads to sales department 

Salary : 24,000,00 Yearly
Notice Period : 3 Month

Education Details

Master in Information Technology

Master of Business Administration - MBA From RSP inter College

Passout Year : 2011

Course Type : Full Time

Percentage/Grade : 9.43 Scale 10 Grading System

Profile Summary

  Having been exposed to Service Jobs for 11 years, I have developed a good understanding with all Customers, by problem solving abilities and better understanding of Customer needs. Experience in system deployment, on-site and off-site support, product demonstrations, client interface, and user training.
 Experience testing, troubleshooting, and documenting hardware and software problems.
 Experience installing, configuring, and administering the Zebra RFID, Sato, TSC & Zebra Barcode Industrial Thermal Printers, Cognex Vision and Fixed mount scanners etc. 

Personal Details

Full Name Sandeep Kumar
Gender Male
Marital Status Married
Email ID **********
Mobile No. **********
Date of Birth **********
Languages Known