Sr. Engineer Technical Support at Raj Barcode Systems Pvt Ltd
Skill Set :
Prefered Job Type : :
Technical Support Engineer
QodeNext India Private Limited
Jun 2013 - Jul 2022
Providing Technical Support to all customers. Answer questions and perform trouble shooting with customers over the telephone taking the client system using remote desktop, team viewer, Ammy Admin etc.
Provided first and second level support of company’s products for clients in north region, conducting customer training, troubleshooting, upgrades, new installs, and handling all customer service and technical issues for clients.
Investigating and evaluating customer complaints.
Responding to issues such as service inquiries.
Handling Customer escalations or relationship issues
Timely PM calls for all customers.
Achieving Service Revenue Targets-AMC Revenue and Up-gradation & Spares parts sales revenue
Timely collection of payments from customers
Update knowledge for Relevant products
Raj Barcode Systems Pvt Ltd
Aug 2022 - Present
• Take handover of the project from project sales team
• Provide L1 and L2 Support online and onsite both
• Take help from development team if it is not addressable
• Software and Hardware Installation
• Training to the end user
• Streamline projects
• Free Development team from support
• Installation Report signoff from client
• Spares Quotation
• Repairing Quotations
• Preventive maintenance schedule for our project sites.
• Demonstrations of H/W to client side.
• Onsite support if Onsite Engineer is on leave.
• Giving new leads to sales department
Notice Period :
Master in Information Technology
Master of Business Administration - MBA From RSP inter College
Passout Year :
Course Type :
Scale 10 Grading System
Having been exposed to Service Jobs for 11 years, I have developed a good understanding with all Customers, by problem solving abilities and better understanding of Customer needs. Experience in system deployment, on-site and off-site support, product demonstrations, client interface, and user training.
Experience testing, troubleshooting, and documenting hardware and software problems.
Experience installing, configuring, and administering the Zebra RFID, Sato, TSC & Zebra Barcode Industrial Thermal Printers, Cognex Vision and Fixed mount scanners etc.