• To gain practical experience and enhance my expertise, I underwent extensive industrial training at The Grand New Delhi. During this comprehensive training program, I had the opportunity to work in various important departments, including Front Office, Housekeeping, Food & Beverage Service, and Kitchen. This hands-on experience allowed me to develop a well-rounded understanding of the industry and hone my skills in delivering exceptional service.To gain practical experience and enhance my expertise, I underwent extensive industrial training at The Grand New Delhi. During this comprehensive training program, I had the opportunity to work in various important departments, including Front Office, Housekeeping, Food & Beverage Service, and Kitchen. This hands-on experience allowed me to develop a well-rounded understanding of the industry and hone my skills in delivering exceptional service.
• Skills: Back Office Operations · Food and Beverage Operations · Standard Operating Procedure (SOP) · Customer Service · Time Management

 Hello! I'm Prerna Jairaj, a dedicated and passionate hospitality professional with a strong focus on customer service and personal development.

Throughout my academic journey, I have maintained a consistent focus on achieving excellence. I completed my B.Sc. in Hospitality Management from IIMT University, where I graduated with an impressive 83% overall. Additionally, I hold a Diploma in Aviation, Hospitality, and Travel Management from the esteemed Frankfinn Institute of Air Hostess Training.

To complement my education, I underwent industrial training at The Grand New Delhi, where I gained hands-on experience in all important departments such as Front Office, Housekeeping, Food & Beverage Service, and Kitchen. This comprehensive training has provided me with a well-rounded understanding of the intricacies of the hospitality industry.

My strengths lie in my ability to establish rapport with customers through my pleasing smile and patient demeanor. I am highly focused, adaptable, and possess a strong work ethic that enables me to tackle challenges with a positive attitude. I thrive in team environments and understand the importance of effective communication and collaboration.I am fluent in both English and Hindi, enabling me to effectively communicate with a wide range of guests and colleagues.

With a passion for customer service and a drive for personal growth, I am eager to leverage my skills and experiences to contribute to the success of an organization that values excellence and exceptional service.