Full-time 

 Manage a running log listing all device changes and updates needed.
Solve technological problems related to interruptions in the network.
Assist managers in the production of instructional content related to system troubleshooting and use
Update, manage and track all facets of computer networks.
Reply to client questions and help to diagnose the problem and fix issues.
Manage hardware warranties and instruction manuals
Attend meetings to discuss, troubleshoot and diagnose hardware faults for consumers.
Setup and customize company operating systems and software.Manage a running log listing all device changes and updates needed. Solve technological problems related to interruptions in the network. Assist managers in the production of instructional content related to system troubleshooting and use Update, manage and track all facets of computer networks. Reply to client questions and help to diagnose the problem and fix issues. Manage hardware warranties and instruction manuals Attend meetings to discuss, troubleshoot and diagnose hardware faults for consumers. Setup and customize company operating systems and software.

• Skills: PL/SQL · IT Hardware Support · Troubleshooting · IT Project & Program Management · Networking · Virtual Private Network (VPN) · Data Structures · Customer Experience · Customer Engagement · Written Communication · Desktop Support

 Full-time 

 Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components.

Identifying hardware and software solutions.
Troubleshooting technical issues.

Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking to customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking to customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment.

• Skills: IT Hardware Support · Troubleshooting · IT Project & Program Management · Networking · Virtual Private Network (VPN) · Data Structures · Customer Experience · Customer Engagement · Written Communication · Desktop Support

 Provided technical infrastructure knowledge and direction to the vendors, developers, system and database administrators and project managers on configuration and architecture of WebSphere application server, software for multiple application support transitions.
Experienced Software Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Customer Experience, Written Communication, Technical Support, Customer Engagement, and Data Structures.