• Handling new projects delivery of clients based on North India region.
• Take handover of the project from project team and responding quickly to all customer requests and ensuring that all Engineers make sound decisions based on customer satisfaction.
• Also, in charge of assigning responsibilities to Engineers for PAN India based customers.
• Providing first and second level support of company’s products for clients of PAN India, conducting customer training, troubleshooting, upgrades and handling all customer service and technical issues for clients.
• Investigating and evaluating customer complaints.
• Responding to issues such as service inquiries.
• Handling Customer escalations or relationship issues
• Prepare Targets for AMC, Care Pack Renewals, Spares and Repairing etc.
• Achieving Service Revenue Targets-Project AMC Revenue and Up-gradation & Spares parts sales revenue
• Skill Management and provide regular training to the team members
• People Management
• Oversee recruitment and training of new employees
• Ensure employees work productively and develop professionally
• Prepare regular reports for upper management
• Design strategy and set goals for growth.• Handling new projects delivery of clients based on North India region. • Take handover of the project from project team and responding quickly to all customer requests and ensuring that all Engineers make sound decisions based on customer satisfaction. • Also, in charge of assigning responsibilities to Engineers for PAN India based customers. • Providing first and second level support of company’s products for clients of PAN India, conducting customer training, troubleshooting, upgrades and handling all customer service and technical issues for clients. • Investigating and evaluating customer complaints. • Responding to issues such as service inquiries. • Handling Customer escalations or relationship issues • Prepare Targets for AMC, Care Pack Renewals, Spares and Repairing etc. • Achieving Service Revenue Targets-Project AMC Revenue and Up-gradation & Spares parts sales revenue • Skill Management and provide regular training to the team members • People Management • Oversee recruitment and training of new employees • Ensure employees work productively and develop professionally • Prepare regular reports for upper management • Design strategy and set goals for growth.

• Skills: Troubleshooting · People Management · AIDC, RFID

 · Coordinate with customer time to resolve case in a timely manner and update customer on the progress on any active cases.
· Installation and maintenance of Barcode Thermal Printers, Scanners & Hand Held Terminals (HHT) and software along with
wireless, GPRS & LAN Network of Intermec, Honeywell, Motorola etc., authentication and payment transaction products of
Megtek.
· Regular costumer visit and maintenance of products
· Holding Successful Demonstrations of different Kind of devices.
· Pre Sales support, Sale of printer part, service etc,· Coordinate with customer time to resolve case in a timely manner and update customer on the progress on any active cases. · Installation and maintenance of Barcode Thermal Printers, Scanners & Hand Held Terminals (HHT) and software along with wireless, GPRS & LAN Network of Intermec, Honeywell, Motorola etc., authentication and payment transaction products of Megtek. · Regular costumer visit and maintenance of products · Holding Successful Demonstrations of different Kind of devices. · Pre Sales support, Sale of printer part, service etc,

• Skills: Troubleshooting · Software Installation · Networking · Technical Support · AIDC, RFID

 Installation and Maintenance of Wireless (RF) Network.
· Trouble shooting of problems associated with the RF network.
· Identifying location of different wireless devices for the setup of Wireless Network, like Access points, Antenna etc
· AMC and maintenance of Intermec Barcode Printers of different models and Hand Held Terminals installed at Tata Steel Ltd.,
Jamshedpur
· Maintenances of Barcode, Proximity Badge Reader of the Brand SYNEL at different locations of Tata Steel like Blast Furnace, PH#4,
MED, Security, ITS, SP#2, SP#1,BPH, WRP, etc
· Trouble shooting of Barcode, Proximity Badge ReadersInstallation and Maintenance of Wireless (RF) Network. · Trouble shooting of problems associated with the RF network. · Identifying location of different wireless devices for the setup of Wireless Network, like Access points, Antenna etc · AMC and maintenance of Intermec Barcode Printers of different models and Hand Held Terminals installed at Tata Steel Ltd., Jamshedpur · Maintenances of Barcode, Proximity Badge Reader of the Brand SYNEL at different locations of Tata Steel like Blast Furnace, PH#4, MED, Security, ITS, SP#2, SP#1,BPH, WRP, etc · Trouble shooting of Barcode, Proximity Badge Readers

• Skills: Troubleshooting · Technical Support · AIDC, RFID

 · Attending daily local and out station break down/ PM calls related to Zebra Printers/ HHTs/ Scanners
· Installation of new sales products as Zebra printers / HHTs /Scanners/ RFID multiple models, Omron/ Microscan Fixed
scanners and vision cameras multiple models, Cognex fixed scanners and vision cameras multiple models
· Demonstration with sales person for different products related to AIDC/ RFID/ Vision.
· Travelling for the installation of hardware for any project all over India.· Attending daily local and out station break down/ PM calls related to Zebra Printers/ HHTs/ Scanners · Installation of new sales products as Zebra printers / HHTs /Scanners/ RFID multiple models, Omron/ Microscan Fixed scanners and vision cameras multiple models, Cognex fixed scanners and vision cameras multiple models · Demonstration with sales person for different products related to AIDC/ RFID/ Vision. · Travelling for the installation of hardware for any project all over India.

• Skills: Troubleshooting · Software Installation · Networking · Technical Support · AIDC, RFID

 • Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
• Meeting with project team members to identify and resolve issues
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analysing, and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within the project transition period.• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules • Meeting with project team members to identify and resolve issues • Submitting project deliverables and ensuring that they adhere to quality standards. • Preparing status reports by gathering, analysing, and summarizing relevant information. • Establishing effective project communication plans and ensuring their execution. • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. • Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. • Obtaining customer acceptance of project deliverables. • Managing customer satisfaction within the project transition period.

• Skills: Troubleshooting · AIDC, RFID

 Responsible for responding quickly to all customer requests and ensuring that all Engineers make sound decisions based on
customer satisfaction. Also in charge of assigning responsibilities to Engineers for all North India Region based customers.
· Provided first and second level support of company’s products for clients in north region, conducting customer training,
troubleshooting, upgrades, new installs, and handling all customer service and technical issues for clients.
· Investigating and evaluating customer complaints.
· Responding to issues such as service inquiries.
· Handling Customer escalations or relationship issues
· Timely PM calls assign to Engineers for all customers.
· Achieving Service Revenue Targets-AMC Revenue and Up-gradation & Spares parts sales revenue
· Timely collection of payments from customers
· Update knowledge for Relevant productsResponsible for responding quickly to all customer requests and ensuring that all Engineers make sound decisions based on customer satisfaction. Also in charge of assigning responsibilities to Engineers for all North India Region based customers. · Provided first and second level support of company’s products for clients in north region, conducting customer training, troubleshooting, upgrades, new installs, and handling all customer service and technical issues for clients. · Investigating and evaluating customer complaints. · Responding to issues such as service inquiries. · Handling Customer escalations or relationship issues · Timely PM calls assign to Engineers for all customers. · Achieving Service Revenue Targets-AMC Revenue and Up-gradation & Spares parts sales revenue · Timely collection of payments from customers · Update knowledge for Relevant products

• Skills: Troubleshooting · Software Installation · Networking · Technical Support · AIDC, RFID

 Having several years of experience in Sales Support & Operation. Experienced in supporting and monitoring Barcode/ RFID/ vision as a Technical support Engineer, Product Training/Technical Consultant. Skilled in Pre-sales, Microsoft Word,Excel and Power Point Presentation skills with Strong Communication Skills for Customer Handling to the Team Work at any level. Good Knowledge on Software Products. Hardware products as Zebra, Honeywell, TSc, Sato, Cipherlab, Cognex, Omron