Experienced customer support executive with demonstrated history of working in outsourcing/offshore industry.
Skill Set :
Customer Service Operations, Back-end Operations, Email Clients
Prefered Job Type : :
Full-Time, Remote
Employement Details
Customer Support Executive
Teleperformance
May 2019 - Jul 2023
* Handling customer queries through email and chat
* Prioritising customer issues
* Documentation of issues and resolution* Handling customer queries through email and chat * Prioritising customer issues * Documentation of issues and resolution
* Analyze customer service data to identify trends and potential opportunities.
* Troubleshoot customer problems, explain safety procedures, and recommend maintenance* Analyze customer service data to identify trends and potential opportunities. * Troubleshoot customer problems, explain safety procedures, and recommend maintenance
Master in Human Resources Management/Personnel Administration, General
Master's degree From Indira Gandhi National Open University
Passout Year :
2023
Course Type :
Full Time
Percentage/Grade :
70.4
% Marks of 100 Maximum
Graduation in Computer Science
Bachelor's degree From Punjab Technical University
Passout Year :
2014
Course Type :
Full Time
Percentage/Grade :
72.3
% Marks of 100 Maximum
Profile Summary
Experienced Customer Support Executive with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Technical support, Customer Service and Management. Strong support professional with a Bachelor's degree focused in Computer Science from Punjab Technical University.
